Guests know the moment a parcel arrives.
The instant a waybill is logged, the guest gets a branded WhatsApp message with a photo of their parcel. Front-desk interruptions drop. The lobby stays calm.
WhatsApp-first
The channel guests already use, with hotel branding and the parcel photo embedded.
Fewer desk interruptions
Properties report a 60% drop in 'has my package arrived?' calls within a week.
Multi-channel fallback
No WhatsApp? Auto-falls back to SMS and email so no parcel goes silent.
A reminder cadence that actually works.
Configure per-property nudges that match your service standards — without nagging guests.
One-time reminders
Schedule follow-ups at 1, 2, 3, 5 or 7 days after a parcel is logged.
Recurring reminders
Or set a daily / every-other-day cadence until the package is collected.
Quiet hours
No messages between 10pm and 8am local — guests stay rested, your reviews stay clean.
Branded templates
Your hotel name, voice and signature on every message. Looks like the front office wrote it.
“Guests now arrive at the desk knowing exactly what they're collecting. It feels effortless.”
Front Office Manager, Resort, Ras Al Khaimah
One platform, every property type.
Explore the rest of the desk.
AI waybill scanning
OCR and LLMs read messy, multilingual waybills with no scan gun required.
Learn moreSigned chain of custody
Photo or signature on hand-off, with a timestamped audit trail per parcel.
Learn moreLive package log
Searchable record of every parcel — filter by status, room, provider or date.
Learn moreConcierge analytics
Per-property and portfolio-wide parcel trends, SLA tracking and hours saved.
Learn moreTry whatsapp guest alerts on your next shift.
Free 14-day pilot. One iPad. One desk. Two weeks. Zero risk.