Prove the value of the front desk.
Per-property and portfolio-wide dashboards on parcel volume, hours saved, SLA performance and guest collection time — built for owners and operators.
Hours saved, quantified
See total concierge minutes saved this month versus the manual baseline.
SLA tracking
Watch first-notification time and guest-collection time against your house standard.
Portfolio rollup
Group operators get one dashboard across every property, drill-down on any.
Numbers ownership actually wants to see.
Built with hotel asset managers — not generic charts borrowed from a logistics app.
Provider mix
Which couriers dominate your inbound? Spot opportunities to negotiate or consolidate.
Peak-hour heatmap
Plan concierge cover around the real parcel rush — not yesterday's intuition.
Uncollected aging
Identify parcels aging on the shelf before they become a guest-relations issue.
“It's the first time we can hand ownership a parcel-ops number with confidence.”
Group Operations, Hotel Collection, GCC
One platform, every property type.
Explore the rest of the desk.
AI waybill scanning
OCR and LLMs read messy, multilingual waybills with no scan gun required.
Learn moreWhatsApp guest alerts
Branded WhatsApp, SMS and email alerts the second a parcel is logged.
Learn moreSigned chain of custody
Photo or signature on hand-off, with a timestamped audit trail per parcel.
Learn moreLive package log
Searchable record of every parcel — filter by status, room, provider or date.
Learn moreTry concierge analytics on your next shift.
Free 14-day pilot. One iPad. One desk. Two weeks. Zero risk.