wassl.ai for hotels.
Mid-tier and luxury hotels juggle dozens of daily parcels — Amazon orders, returns, replacement luggage, business documents — across guests who all expect five-star service at the desk.
Tailored for hotels.
Branded WhatsApp alerts
Guests get a hotel-branded message the second their parcel is logged — no front-desk chase.
Signed digital handoff
Replace paper logbooks with a tap-to-sign iPad flow that locks every package to a guest.
Lobby stays uncluttered
Smart shelving + reminders mean parcels move through the desk instead of piling up behind it.
PMS-ready
Match parcels to in-house and pre-arrival guests as you type — no double entry.
One shift, on the desk.
- 1
08:00 — Morning courier drops 14 parcels. Concierge batch-scans them in under 3 minutes.
- 2
08:04 — Each guest receives a WhatsApp message with a photo of their parcel.
- 3
11:30 — A guest stops by. Their name is already on screen, photo confirms the package, signature captured.
- 4
18:00 — Uncollected reminders go out automatically. Lobby is clear before evening turn-down.
“It feels like we hired a dedicated parcel concierge — without adding a single payroll line.”
Front Office Manager, Five-Star Hotel, Dubai
See wassl.ai on your hotels workflow.
Free 14-day pilot. One iPad. One desk. Two weeks. Zero risk.